Privacy policy

Introduction🔗

Dental Tourism Albania ("we", "DTA") is committed to safeguarding the privacy of our website visitors and users of our services. This Privacy Policy explains how we handle your personal data in accordance with the EU General Data Protection Regulation (GDPR) and other relevant data protection laws.

Definitions🔗

We use the term "personal data" to refer to any information that can directly or indirectly identify you, such as your name, IP address, or user preferences.

Lawful Grounds🔗

We process your personal data based on several lawful grounds. These include your consent, where you have given clear consent for us to process your personal data for a specific purpose; contractual necessity, where processing is necessary for a contract we have with you, or because you have asked us to take specific steps before entering into a contract; legal obligations, where processing is necessary for us to comply with the law; and legitimate interests, where processing is necessary for our legitimate interests or those of a third party, provided your data protection rights do not override those interests.

What Data We Collect🔗

We may collect, store, and use various kinds of personal data. This includes identification details such as your full name, contact information including your email address, phone number, and location; medical information such as your dental history and health conditions; technical data like your IP address, browser type, and device information; and usage data which includes information on how you use our website and services, such as the pages you visit and the actions you take.

How We Collect Your Data🔗

We collect your data through different methods. These include direct interactions, such as when you register or book a service with us, complete forms, or communicate with us via email, phone, or other channels. We also use automated technologies, where we automatically collect technical data about your equipment, browsing actions, and patterns as you interact with our website. This data is collected using cookies, server logs, and other similar technologies. Additionally, we may receive personal data about you from third parties and public sources, such as clinics that may add patient information directly to our CRM system.

How We Use Your Data🔗

We use your personal data for various purposes. This includes providing and managing your account, delivering our services, and handling your inquiries and bookings. We also use your data to personalise and improve your experience on our website, communicate with you, including sending updates, responding to your inquiries, and providing customer support. Furthermore, we use your data for research and analysis to improve our services and understand user preferences, as well as to comply with legal obligations, resolve disputes, and enforce our agreements.

We may share your personal data with various entities. This includes third-party service providers that perform services on our behalf, such as IT service providers and marketing agencies, as well as medical professionals for consultation and treatment purposes. We may also share data with legal and regulatory authorities if required by law or in response to legal processes, and in the event of a merger, acquisition, or sale of assets, your personal data may be transferred to the new owners.

How We Store and Secure Your Data🔗

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. Our security measures include the use of encryption to protect sensitive data transmitted online, storing your data on secure servers with access controls, and restricting access to your personal data to authorised personnel only.

Retention of Data🔗

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected. This includes retaining data as long as you have an active account or ongoing relationship with us, for compliance with legal obligations, dispute resolution, and enforcement of agreements, and for internal analysis, audits, and record-keeping purposes.

Access to Your Data🔗

You have the right to request access to the personal data we hold about you. Upon request, we will provide a copy of your personal data, explain the purposes for which we process your data, and identify the recipients or categories of recipients who have received your data.

Your Data Protection Rights🔗

Under the GDPR, you have several rights regarding your personal data. You have the right to request access to your personal data, request correction of inaccurate or incomplete data, request deletion of your personal data under certain conditions, and request restriction of data processing under certain conditions. You also have the right to object to processing based on legitimate interests or direct marketing, request the transfer of your data to another organisation or to you directly, withdraw your consent at any time where we rely on consent to process your data, and file a complaint with a supervisory authority if you believe your data protection rights have been violated.

Marketing and Analysis🔗

With your consent, we may use your data for marketing purposes to inform you about our services and offers. This may include sending you newsletters, promotions, and updates about our services, using data to tailor advertising to your interests, and conducting surveys and feedback requests to improve our services. You can opt out of marketing communications at any time by clicking the "unsubscribe" link in our emails or contacting us directly to update your communication preferences. We also use tools like Google Analytics to analyse traffic and user behaviour on our website, helping us understand how visitors interact with our site and improve our services.

Cookies and Other Tracking Technologies🔗

We use cookies and similar technologies to enhance your experience on our website. Cookies are small data files stored on your device that help us remember your preferences and understand how you interact with our site. The types of cookies we use include essential cookies, necessary for the operation of our website; performance cookies, which collect information about how you use our website; functionality cookies, which remember your preferences and choices; and targeting cookies, which collect information about your browsing habits to make advertising more relevant to you. You can control the use of cookies through your browser settings, although disabling cookies may affect the functionality of our website.

Privacy Policies of Other Websites🔗

Our website may contain links to other websites. This Privacy Policy applies only to our website. If you click on a link to another website, we encourage you to read their privacy policy, as we are not responsible for their practices.

Changes to Our Privacy Policy🔗

We regularly review and update our Privacy Policy. Any changes will be posted on this web page. This policy was last updated on 14 June 2024.

How to Contact Us🔗

If you have any questions about this Privacy Policy, the data we hold about you, or your data protection rights, please contact us at:

Email: [email protected]

Phone: +44 020 3488 6575 / +355 68 513 9423